One of the most frustrating parts of being involved with Quality Management, as a Quality Professional and Senior Auditor for over 20 years, is the fact that Senior Management doesn't have an understanding that by improving quality they will increase the productivity of their organisation.

Quality Management seems to be “tarred with a brush” that improving quality increases costs and therefore reduces productivity.  Output at any cost seems to win over output with good quality every time.

A Quality management system is in place to reduce WASTE.  Managers don’t seem to understand waste in their organisations.  Waste needs to be the enemy NOT quality.  Target waste … reduce waste … minimise waste … do anything to remove waste ….

This link provides a good summary of my thoughts.

What we have found with selling Mango is that organisations use the improvement module to capture ideas for reducing waste from the employees.  Because the improvement register is viewable to all employees they can see their ideas making a difference to the organisation.  Once they see this they come up with even more ideas.  This approach is great for improving productivity.